Contact support
Email us at rexchat2022@outlook.com. Include what happened, roughly when it happened, and the account email you use for FLIRIA. Do not email your password or Apple credentials.
Account & login
Email sign-in
Use the email address connected to your account. If you cannot sign in, use the password-reset option on the sign-in screen.
Sign in with Apple
Use the same Apple account and sign-in method you originally used. Apple may provide a private relay email address instead of your personal address.
If the problem continues, contact support and describe the screen or error you see. Screenshots can help, but remove unrelated private information first.
Report or block
- Report a profile from the relevant person’s profile.
- Report a message from the relevant message or content context so the report includes useful evidence.
- Block a person from their profile. Manage existing blocks under Me → Settings → Blocked accounts.
Support email can help with questions, but it is not a general web reporting form. Use the in-app report entry whenever you can so the report carries the correct context.
Delete your account
You can start deletion directly in FLIRIA. You do not need to email support first.
- Sign in to FLIRIA.
- Open Me.
- Open Settings.
- Select Delete account under Account Actions.
- Review the information and confirm deletion.
The account is locked and signed-in sessions are revoked when the process starts. FLIRIA then removes or de-identifies account credentials, profile details, profile and Moment media, Moments and responses, social relationships, your messages, and your single-player game records. Limited consent, safety, moderation, and any legally required transaction records may be retained as described in the Privacy Policy. If cleanup cannot finish immediately because a service is unavailable, the app may show that deletion is still in progress while the service retries.
If you cannot access the in-app path or need help understanding the result, email support. Email is a support option, not the only way to request deletion.
For a standalone copy of these steps, see Account Deletion.
Frequently asked questions
Can someone message me without a mutual follow?
Free-form text chat between real users opens after both people follow each other. A Wave, game invitation, Moment response, VIP status, or Coins purchase does not replace mutual follow or another person’s consent.
How do I remove a profile photo?
Open your profile editing screen and remove the main photo. New photos remain unavailable to other users until review is complete.
Is AI content from a real person?
No. AI participants and AI-powered interactions are labeled. AI game output and creation suggestions are generated for entertainment or creative assistance and can be imperfect. AI suggestions are not automatically posted or sent.
Why does a store item say it is unavailable?
FLIRIA only treats an item as purchasable when Apple returns a valid product for the current storefront. If the store cannot verify an approved product, the purchase action remains unavailable. Do not send money to another user or pay outside the App Store for an in-app digital feature.
How do I report a Spark Moment?
Use the report action shown with the relevant Moment, response, profile, or message so the report includes the correct context. You can also block the person from their profile.
Safety reminder
Never send money, gift cards, cryptocurrency, passwords, or financial details to someone you meet through FLIRIA. If you believe you are in immediate danger, contact local emergency services.